AI Auto-Responder

Automate your review response process by configuring rules that allow Chatmeter's Pulse Ai to automatically generate and publish review responses on your behalf.

Key Features:

• Rule-based automation:
• • Configure rules that define which reviews should receive an automatic AI-generated response
  • Set criteria based on locations, review providers, star ratings, and review type
  • Create multiple rules to cover different scenarios

• Risky review exclusions:
• • Optionally exclude reviews flagged as risky by Risk Monitoring from automated responses
  • Prevents Pulse Ai from responding to sensitive reviews that may require human attention

• Auto-response visibility:
• • Automatically responded reviews are labeled with a visual indicator on the Reputation → Reviews page
  • Filter reviews using "With Auto-Response" and "Without Auto-Response" advanced filters to quickly identify which reviews were handled automatically

Availability:

• Automated AI Review Responding is available to all customers with access to existing AI Review Responder.