We've renamed Insights to Reports to align user expectations with structured, formal data presentations.

Dive into a rich pool of metrics and analyze your customers' interactions with your business and brand. Chatmeter Reports offer a powerful lens to understand and effectively respond to your customers' behaviors and feedback. Unlock a treasure trove of data that helps you decode your customer's behavior and opinions.

Take advantage of Analytics Studio, the centralized repository for metrics collected by Chatmeter, to develop reports for analysis, interpretation, and visualization of information.

🔓 Unlock a world of data-driven opportunities!

Key Features

• Customizable Data: Tailor data collection and presentation to align with your business goals.
• Insightful Analysis: Utilize Reports for a deep dive into customer behavior.
• Expert Support: For API integration, reach out to Customer Success.
• Task Reports and Workflow Management: Understand how to monitor and manage workflow tasks.
• SQL and Query Builder: Access your business's data for advanced data and complex analysis.

Setting Up For Success

Account Access

Your access to these features are determined by your company’s Chatmeter Package.

Unsure about your account's capabilities? Contact your Customer Success Manager or email [email protected].

Taking it to the Next Level with API?

Interested in customizing your experience with API calls?

Your Customer Success Manager or [email protected] is ready to guide you through.

What You'll Find in the Reports User Guide

User Roles and Access

• Mastering User Roles —Uncover the secrets of user roles and how they empower you to manage access to Reports Dashboards effectively.

SEO and Search Metrics

Delve into the world of SEO and search metrics to enhance your business's online visibility and customer reach.

• Decoding Your Local Brand Visibility Score —Embark on a journey to understand the essence of your business's Local Brand Visibility (LBV) Score in Chatmeter.
• The Anatomy of LBV Score Metrics—Delve deep into the core metrics that shape your LBV Score and what they mean for your brand.
• Finding Your LBV Score—Quickly view and analyze your business's LBV Score in Chatmeter by going to the LBV Scores widget in Snapshots.
• SEO Rankings Unveiled —Find out if your business is a star in web searches and how easily potential customers can find you.
• Interpreting SEO Rankings Reports —Become an expert in understanding how SEO Rankings Reports reveal crucial information about your business's online presence.
• Google and Yelp Search Metrics —Gain valuable insights into customer actions post-discovery of your listings on these major platforms.
• Evolving Search Reports —Explore the dynamic changes in Google and Yelp search reports and understand their impact on your business.

Comparative Analysis Tools

Utilize these tools to benchmark your performance against competitors and across different locations, offering valuable insights for strategic decision-making.

• Benchmarking Performance: Locations vs Competitors —Learn to use comparison reports to identify improvements by analyzing your and your competitors' performance.
• Navigating Reviews Comparison Reports —Compare and contrast review metrics across your locations and against competitors.
• Social Media Metrics Face-off —Evaluate your social media prowess by comparing metrics across different locations.
• Search Insights: A Comparative Study —Analyze and compare your locations' search insights metrics.
• LBV Score Comparison Across Locations —Examine how your locations stack up against each other and competitors in LBV scores.
• Group Dynamics in LBV Scores —Compare LBV scores across different groups to strategize better.

Productivity and Efficiency

Focus on tools and reports that enhance productivity and efficiency in managing tasks and workflows.

• Task Reports: A Window into Workflow —Get insights into user tasks and how they are shaping your business’s workflow.
• Save Time with Filters —Learn the art of creating and utilizing frequently used filter sets to streamline your experience.

Analytics Studio

Dive into the central hub for advanced data analysis, customizable reporting, and information management.

• Analytics Studio: Your Data Hub —Step into the world of Analytics Studio, your go-to place for all customer-related metrics.
• User Role Strategies in Analytics Studio —Learn which user roles are key to unlocking full potential in Analytics Studio.
• MyReports: Your Data Library —Discover the methods of storing and accessing valuable information in MyReports.
• Building Blocks of Analytics Studio Reports —Understand the various components and data types that bring life to your reports.
• Crafting Custom Analytics Studio Reports —Create tailor-made reports that tell the story of your brand’s online journey.
• Automating Report Delivery via Email —Learn how to schedule and distribute your custom reports straight to your inbox.
• Optimizing Email Report Management —Master the art of creating and editing email reports, including design tweaks and template adjustments.
• Data Deep-Dive with SQL and Query Builder —Unlock complex data analyses using Query Builder and SQL to access specific Chatmeter data.