If you are a Chatmeter customer leveraging Chatmeter surveys, you can view the results to your survey campaigns instantly via our Reporting functionality.

Survey reporting can be accessed by: 

• Navigating to Surveys -> Campaigns
• Clicking on a campaign
• Clicking the Reporting tab

Supported Reporting Information

The following information is displayed for all question types:

• Question number
• Question name
• Question type
• Optional or required
• Logic rules associated with the question
• Count of responses for the question
• Pulse Ai Analysis
• • The Pulse Ai engine will analyze your survey results and provide a summary of the responses

Quantitative survey questions will display:

• Graphical representation of the responses
• • Supported graphs include:
  • • Vertical bar chart
    • Horizontal bar chart
    • Pie chart
  • Clicking the Chart Type button will allow you to change the graphical representation 
• Associated proprietary scores 
• • NPS question will display an NPS score
  • Rating Scale questions will display the average rating
    

Qualitative survey questions will display:

• The ten most recent responses to the question
• • Clicking the View all responses button will allow you to see all responses to the question

Filter Functionality

The following filters are supported for survey reporting:

• Global Filter including:
• • All responses
  • Account
  • Group
  • Location
  • • A survey response must be associated with a location to filter by account, group, or location
• Survey question
• Date range

Review Builder Campaigns

Review Builder campaigns are not supported in Survey reporting.

Attempting to view the reporting tab for a Review Builder campaign will display a screen instructing you to set up a new survey.

Clicking the Set Up a New Survey button will route you to the survey creator.