New or updated features
Features in this release include:
- Creating customized categories and topics for Pulse
- Adding additional sets of hours for Google listings for a location
- Metrics on impact of revised review responses
- Social changes
- Changes in Google search metrics
Creating customized categories and topics for Pulse
In this release, we’ve added the ability for you to create customized categories and topics for Chatmeter’s Pulse sentiment analysis and text analytics tool. You can customize categories and topics to define specifically what is tracked in Pulse. Pulse will track every mention of the topic, ensuring you get insights into the areas you believe most relevant to your business.
In LocationHQ, go to the Pulse page (Insights (Dashboards) > Pulse). On the Your Topics tab you can:
- View existing custom categories
- Create a category and add topics
- Edit a category
Customized topic data is included in all Pulse graphs (Average Sentiment Over Time, Sentiment Distribution Over TIme, Pulse Sunburst, and Mentions). New filter options let you choose whether to include your custom topics, the Chatmeter-designed industry-specific set, or both in the graphs.
For detailed instructions, see the following help articles in the Insights section of the Chatmeter Support Center:
Adding additional sets of hours for Google listings for a location
If you have purchased Listing Management, you can now add additional permanent sets of hours for a location on Google. This is useful, for example, to specify the hours of operation for a bar within a restaurant and for the happy hour in the bar.
In LocationHQ, go to the Location Details page (Locations > Locations, then select the location you’re managing). On the Hours tab, choose from the type of hours you want to add from the More Hours selector.
After you've typed in the hours and saved the location details, the new hours will show up under More Hours on your listings.
For detailed instructions, see the help article Adding a New Location in the Listings and Locations section of the Chatmeter Support Center
Metrics on impact of revised review responses
When you respond to your customers’ reviews, you’re likely to see the review ratings change from negative to positive. Now you can see this result easily on the Reviews page.
To see analysis of the reviews that you’ve responded to where a change in star rating occurred, you can use the new Advanced Filter option With Revisions along with the option With Responses.
The result is two additional metrics cards across the top of the Reviews page, showing the following:
- The number of reviews in which the star rating changed
- The change in the average star rating (including the actual changed average and whether the change was positive or negative)
Social changes
Two changes to note in our Social product include international support and ability to move photos when creating posts for Facebook, Instagram, LinkedIn, and Twitter.
Support for international locations
In addition to the Reputation and Listings support for international locations, the Chatmeter platform now offers support for Social activity for international locations. This includes listening, commenting, and publishing on Facebook, Google, Instagram, LinkedIn, and Twitter. For more information about adding international support, get in touch with your Customer Success Manager or [email protected].
Moving social photos
You can now move photos around on post drafts in LocationHQ by by grabbing them using the mouse in Social > Publish > Create Post and moving them to a different spot in the post draft. You can use this for Facebook, Instagram, LinkedIn, and Twitter.
Changes in Google search metrics
Google has changed the metrics it collects, with consequent changes to the metrics Chatmeter offers through LocationHQ. In addition, we’ve made some improvements to the user interface and metric labels.
For details about metrics components, see the help article Search Insights from Google and Yelp .