Empower your social media presence with Chatmeter Social. Insights at your fingertips!
Imagine managing all your social media interactions from one powerful dashboard effortlessly. That's what Chatmeter Social, a feature-rich tool within LocationHQ, offers.
Chatmeter Social is your gateway to mastering social media interaction and brand management. Integrated into LocationHQ, it offers a streamlined approach to monitoring, engaging, and publishing content across various platforms, including Facebook, Google, Instagram, Threads, X, and LinkedIn.
NOTE: Only user-generated posts are counted, not posts from the business itself. For instance, a business’s promotional posts are excluded to provide unbiased insights.
Who is Social For?
Are you a Chatmeter user keen on making your mark on social media? Then this is your gateway to mastering Chatmeter Social.
Embrace the full potential of Chatmeter Social and transform how you interact with your customers online. It's time to engage, impress, and grow!
On the Go? No Problem!
Want to use Social on your mobile? Check out the Responding to Posts or Comments help article for streamlined management on your mobile device.
Key Features
- Unified Dashboard: Manage all your social media channels from a single, user-friendly dashboard.
- Real-time Monitoring: Keep track of customer reviews and comments, ensuring you never miss a beat.
- Interactive Engagement: Effortlessly respond to comments, like posts, and share updates about your business activities.
- Content Creation & Publishing: Craft and publish captivating content and media directly via LocationHQ.
- Workflow Integration: Efficiently track, assign, and manage your social media tasks and responsibilities.
It's your digital canvas - make your mark!
Setting Up For Success
Account Access
Your access to these features are determined by your company’s Chatmeter Package.
Unsure about your account's capabilities? Contact your Customer Success Manager or email [email protected].
Credential Setup
Add your credentials for each social media platform to enable monitoring and management. Need help? Refer to the Managing Third-party Credentials help article in the Settings section.
Taking it to the Next Level with API?
Interested in customizing your experience with API calls?
Your Customer Success Manager or [email protected] is ready to guide you through.
What You'll Find in the Social User Guide
Social User Settings
- User Role Settings —Empower your team with the right user roles by customizing user access for enhanced social media handling.
Social Summary
Unlock insights with a Social Summary dashboard to visualize your social media influence.
- Insights of Your Business’s Social Engagement —Unlock insights with a Social Summary dashboard to visualize your social media influence.
- What Awaits You in the Metric Tab —Find insights on your social media posts' total followers, impressions, engagements, and engagement rate.
- Spotlight on Top-Performing Posts —Analyze your top-performing social media posts and dive deeper into their metrics and engagement.
- Drill Down into Social Metrics by Provider —Monitor, engage, and publish social media content
- Social Data Collection Updates —Chatmeter frequently gathers social data, providing daily updates around midnight UTC, for various data types, ensuring fresh insights for users.
Social Feed
The Social Feed is your window to the world of social media interactions related to your business.
- Discover What's Inside Your Feed —Explore comprehensive reports on social media interactions related to your business.
- Maximize the Power of Social Feed Filters —Customize your view with global and page filters to find what matters fast in your Social feed.
- View Post Details —Discover a comprehensive view of social media posts, including text, media, engagement metrics, and platform-specific features.
- Interact with Posts—Respond or comment on social media posts in the activity stream.
- What Metrics Get Tracked —Discover what Social metrics Chatmeter tracks.
Social Publish
Seamlessly manage your presence across major platforms, including Apple, Facebook, Google, Instagram, LinkedIn, and X, from a single, powerful dashboard.
- Comprehensive Tools for Publishing Social Posts —Stay on top of your business's social engagements with our monitoring tools
- Track Social Media Activities —Optimize your social media workflow.
- Create, Schedule, and Publish Social Posts —Discover the art of creating and scheduling your social posts and optimizing them for specific platforms.
- Enhance Your Posts with Merge Codes —Enhance social media posts by using merge codes to include accurate business details such as the name, address, phone number, and website.
- Publish Social Posts to Google —Monitor, engage with, and publish Google Updates, Offers, and Q&A posts.
- Edit or Clone a Social Post—Take your social media strategy up a notch and discover the ease of editing or rescheduling your posts and the magic of cloning them for cross-platform sharing.
- Approve Social Posts and Comments —Embark on your journey to expertly approve social posts and comments.