Learn how to interpret data, find answers, and gain comprehensive insights into your customer base.

Pulse Ai is your one-stop hub for AI-driven insights. We’ve woven it into the fabric of our dashboard, enhancing navigation and user experience. It’s designed to house all our innovative AI features under one umbrella, making access straightforward and intuitive.

What’s under the Pulse Ai umbrella?

Under the Pulse AI umbrella, the feature known as Signals stands out, which is designed to provide quick, comprehensive insights into your customers. Another feature, Sentiment, is designed to transform customer reviews into a rich source of business intelligence.

NOTE

Unsure about your account's access? Your Customer Success Manager or [email protected] are just an email away.

Key Features

• AI Customer Insights: This feature analyzes customer feedback and preferences using advanced AI and machine learning.
• Interactive Query System: Ask questions and receive quick insights with a user-friendly interface and dynamic suggestions.
• Customizable Data Analysis: Tailor data exploration by customizing categories and topics and using extensive filtering options.
• Visual Data Representation: Includes interactive visualization tools like the Sunburst chart to intuitively understand complex data and customer sentiments.
• Report Generation and Data Export: Create downloadable reports (PDF, CSV) for detailed external analysis and sharing insights.

What You'll Find in the Reports User Guide

Signals

Signals is where you can find answers and gain comprehensive insights into your customers quickly.

• Ask a Question
• Select Recently Asked or Recommended Questions
• Drill Down into the Question Response Summary
• Download Reviews as a PDF or CSV File

Risk Monitoring

Risk Monitoring is a revolutionary feature on the Chatmeter dashboard. It exposes potential risks and equips you with the tools necessary for quick and decisive action.

• Accessing and Understanding Risk Monitoring
• Risk Levels Defined
• Overall Risk
• Risk Categories
• Top Risky Locations
• User Permissions
• Best Practices
• Customizing with Filters
• Managing Risky Reviews
• Setting up Notifications

Sentiment (formerly Pulse)

Sentiment is engineered to transform customer reviews into a rich source of business intelligence.

• Key Features and Terminology
• Learn How to Navigate the Sentiment Page
• View the Top 5 Topics Mentioned in Your Reviews
• View the Most-Mentioned Top Categories Over Time
• Add Categories to View More Trends
• View a Word Cloud of the 50 Most-Mentioned Topics
• View Your Top Locations by Rating
• See the Average Sentiment Changes Over Time
• Explore the Heart of Your Customer Feedback
• Dive into the Data Metrics for a Detailed Breakdown
• Define and Manage Your Brand's Categories and Topics