The Social Feed is your window to social media interactions related to your business.

Imagine a dashboard that brings to life the voice of your customers and your brand's resonance in the digital world. Here's what you can find:

• Empower Your Business with Social Insights: The Social Feed page is your one-stop destination for comprehensive reports on posts and comments pertinent to your business. Dive into the analytics of trending hashtags and unlock insights that help shape your social media strategy.
• Tailored Information for Tailored Success: Your access to various reports is influenced by the specific Chatmeter social package linked to your account. Unsure about your package features? Reach out to your Customer Success Manager or drop an email at [email protected] for personalized assistance.

Learn More and Do More

Empower yourself with knowledge! Explore our series of articles that guide you through various aspects of managing and understanding your social media content:

• Managing Social Posts and Metrics with Filters
• In-Depth Views on Posts
• Streamline Your Social Media Workflow

Navigating the Social Feed

Accessing your social insights is a breeze. Simply head to Social > Feed and choose your desired tab. Opt for Posts and Comments to delve into the specifics of individual posts, or switch to the Hashtag Metrics tab for a deep dive into the effectiveness of your hashtag strategy.

Each click opens up a world of engagement and awareness metrics that tell the story of your business’s social impact.

Posts and Comments tab

When you visit the Posts and Comments tab, you're greeted with a snapshot of your social media interactions in the form of tiles. By default, the most recent post appears first in the top left. These tiles are more than just pretty faces; they hold a wealth of information including:

• Engagement Details: See how your audience interacts with your content. Engagement metrics like comments and likes are just a click away.
• Content Overview: Get the full picture with a comprehensive view of the post's text and media.
• Location and Platform Info: Understand where and how your brand is being discussed across different social media platforms.

You can drill down into the details of each post by clicking on it, showing the Post Details page.

Hashtag Metrics tab

Hashtags are more than just trendy phrases; they're vital for tracking your brand's reach and resonance. On the Hashtag Metrics tab, you'll find:

• Keyword Listening Graph: Visualize how your hashtags perform over time. This graph visually represents your hashtag strategy's impact, tracking mentions over time and highlighting both top and trending hashtags.
• Hashtag Categories: Discover the top-performing and trending hashtags to fine-tune your social media strategy. Utilize interactive elements to gain a more precise understanding of your social media impact. Hover over graphs for specific data points.

Want to track a new hashtag? Simply click Add Hashtag and introduce a new contender to your strategic arsenal.