Delve deeper into specific categories and topics mentioned by customers.
Dive into the heart of your customer feedback using Pulse Ai's innovative Explorer tab. This dynamic feature, located under Pulse Ai > Sentiment, transforms raw data from customer reviews into a visual feast of knowledge.
This tab includes information about how to:
- Dive into the centerpiece of the Explorer tab
- Explore the heart of the sunburst
- Zoom into the Sunburst for finer details
- Examine the Data Metrics for a Detailed Breakdown
- Take a closer look at the customer experience
Interactive Visualization Tools
Imagine a vibrant, multicolored sunburst. Each ray and ring is a story told by your customers. This is our interactive Sunburst chart, the centerpiece of the Explorer tab. It's a dynamic visual feast, representing categories, topics, attributes, and their overall sentiments.
Categories at Your Fingertips
Start at the heart of the sunburst, where categories reside. Click on a category like 'shopping', and watch as the chart reveals a world of related topics and attributes. It's like a treasure hunt, where each discovery leads to new insights!
Zoom in to Details
Want to get closer? Click on areas like the 'store' topic. The Sunburst responds, zooming in to show you the finer details. By zooming into this area on the Sunburst, you immediately see associated topics like 'busy' or 'understaffed'.
Data Metrics and Distribution
Beyond the Sunburst, explore the Data Metrics for a detailed breakdown of data points, including average sentiment and mention frequency. Switch to the Distribution view to see a vivid display of sentiments - positive in green, neutral in yellow, and negative in red.
Mentions – Your Interactive Narrative
As you navigate through the Sunburst or the Data Metrics and Distribution charts, the Mentions table below evolves to reflect your journey. It's like a live storybook, each entry telling a unique customer experience.
Find a statement that doesn't quite fit? You have the power to correct its sentiment.