New Feature: Signals

Signals revolutionize your approach to engaging with and comprehending customer feedback, providing a more comprehensive and nuanced perspective on their experiences and preferences.

Discover the Power of Questions

• Get Inspired: Need help figuring out where to start? Signals make it easy with an animated display of suggested questions in the text entry field. These prompts are perfect for sparking your curiosity and guiding your exploration.
• Freedom to Explore: With the flexibility to enter any question in free-form text, Signals invites you to inquire about your business in your own words. Type your question, click Ask, or press Enter to unlock insights.

Quick Access to Insights

• Your Questions, Remembered: Signals keeps track of your last 20 inquiries, offering quick access to recent and recommended questions. This ensures you always have your most relevant insights at your fingertips.
• In-depth Answers: Submit a question, and Signals delivers a comprehensive summary, highlights relevant reviews along with their average ratings, and provides a detailed breakdown of feedback distribution. Dive deeper into specific reviews sorted by date or rating for granular analysis.

Enhanced Data Utilization

• Downloadable Insights: Need to share your findings? Signals allow you to download an in-depth report in PDF format or export data as a CSV file, perfect for analysis in tools like Tableau or Excel.
• Refined Analysis with Filters: Tailor your exploration with global filters, including options for sub-account, group, location, provider, date range, and star ratings, enabling precise and targeted insight gathering.

Important Update

• Platform Support: Signals is expanding its capabilities and will soon include Indeed and Glassdoor, broadening the scope of your insights. Stay tuned for these exciting updates!

Revised navigation

We've changed how you access and manage Surveys within the Chatmeter dashboard. Surveys have been removed from the Reputation category and are now a standalone top-level navigation item. This update aims to provide a more direct and efficient way to navigate Surveys, making it easier for you to collect and analyze customer feedback.

With Surveys now positioned as a top-level navigation item, you can quickly access this feature directly from the main dashboard, reducing the number of clicks and time spent navigating through the platform.