The Detractors Are Saying panes leverage artificial intelligence (AI) to report on issues raised in your customers’ reviews over the past year. They appear at the top of the Snapshot page for your account. If your business has more than one account, you can select the one to view through Filters.

The insights reported in Detractors Are Saying are selected based upon an AI analysis of the last 12 months of reviews. Analysis and recommendations are updated once a week.
To find more detail on the issue and AI recommendations for improvement, select View Recommendations to show the Detractors Are Saying page. On this page, you’ll find a tab for each of your business’s insight categories.
The Insights section adds contextual detail about the issue raised in the customer reviews.