Signals is your central hub for quickly uncovering insights about your customers. You can ask any question in natural language, browse your recent questions, or explore Pulse Ai-generated suggested questions designed to guide your analysis. You can access Signals from your Chatmeter dashboard by navigating to Pulse AI -> Signals. When the page loads, you'll see an automatically generated analysis of your reviews, social posts, and survey responses from the past three months by default.

Asking a question

Not sure what to ask?

Signals automatically uses Pulse AI to generate intelligent follow-up questions based on each response. These recommendations highlight your most important insights and are unique to each data channel.

You can also access your recently asked questions by clicking into the question field.

Got a question in mind?

Type your question into the text entry field and press Enter. Signals accepts free-form text, so there is no need to worry about specific punctuation or capitalization.

Analyzing the question responses

After you ask a question, Signals provides a synthesized answer along with supporting data across reviews, social posts, and survey responses. To help you navigate your data, Signals includes dedicated tabs for each data type:

• Overview
• • Combines insights from reviews, social, and surveys.
  • Displays the count of relevant reviews, social posts/comments, and survey responses.
  • Shows all Google review images related to your question.
• Reviews:
• • Shows insights exclusively from review data.
  • Includes review counts, star ratings, and a summary.
  • Displays relevant Google review images and detailed review excerpts across your locations.
• Social:
• • Shows insights based solely on social data.
  • Mirrors the layout of the Reviews tab.
• Surveys:
• • Shows insights based on survey responses only.
  • The Questions and Responses section lists all relevant campaigns, survey questions, and responses.

NOTE: 

• Social data must be associated with a specific location to appear in Signals.
• • Social posts from channels without location metadata (e.g., X, Facebook) will not be included.
• Survey data must also be tied to a location to appear in Signals.

Using filters to dive deeper into the data

Filters allow you to refine your data by sub-account, group, location, provider, date range, star rating, or campaign.

Each tab includes filtering options tailored to its data:

• Overview: Filter by account, group, location, and date range.
• Reviews: Filter by review provider and star rating, in addition to standard location filters.
• Social: Filter by social provider.
• Surveys: Filter by survey campaign.

For more information, see Filtering and Sorting.

Downloading the data

You can easily share or export your insights:

• Each tab can be downloaded as a PDF report.
• The Reviews tab also offers an option to download data as a CSV file.