Navigating your customers' perceptions of your business is crucial for building trust and driving loyalty.
Chatmeter's Engagement feature simplifies collecting and managing business feedback. With Chatmeter’s Engagement, you can create and distribute surveys as well as directly solicit reviews from your customers.
Who is Engagement For?
Are you looking to gather direct customer feedback to enhance your products and services? Surveys and Review Generation are perfect for businesses managing multiple locations or single establishments aiming to boost their reputation.
Key Features
- Survey and Form Creation: Create comprehensive, custom surveys, including NPS assessments.
- Review Generation: Create direct requests for your customers to leave reviews on 3rd party platforms
- Campaign Management: Launch and manage campaigns efficiently from a central hub.
- Widgets: Embed widgets on your site to display customer feedback, enhancing transparency and trust.
Setting Up For Success
Account Access
Your access to these features is determined by your company's Chatmeter Package. Review response capabilities are permission-based to ensure secure management.
Unsure about your account's capabilities? Contact your Customer Success Manager or email [email protected].
Enhance Productivity
Looking to streamline your review management process? Our guide on Using Chatmeter Workflow unveils how the Workflow tool within LocationHQ can elevate your team's efficiency in managing reviews that require attention.
Taking it to the Next Level with API?
Interested in customizing your experience with API calls?
Your Customer Success Manager or [email protected] is ready to guide you through.
What You'll Find in the Engagement User Guide
Surveys
Design concise surveys for customer feedback and NPS assessments, aligning with your business needs.
Review Generation
Create custom review requests for your customers to drive online review traffic.
Campaigns
Streamline survey campaigns from a central dashboard. Define details like form, delivery, and schedule for efficient campaign organization targeting the right audience.
Emails and Widgets
Design personalized email templates for survey distribution and enhance your website with widgets that display customer feedback for increased transparency and trust.